1. Lead Follow-Up

If you start a registration or ask about our swim lessons, our office team may text you to answer your questions and see whether we can help you get started. Some of these messages may be automated.

2. Client and Instructor Messaging

After we match you with a swim instructor, you and your instructor can text each other through a phone number provided by Sunsational to coordinate your lessons. Your instructor does not see your personal phone number, and you do not see theirs. You and your instructor can send text messages, photos, videos and files.

These conversations are not private from Sunsational. Our staff may read them to provide customer support, resolve problems, and help keep students, clients and instructors safe. Please do not send payment details or other sensitive information in these messages.

3. Message Frequency and Costs

Message frequency varies. Message and data rates may apply.

4. How to Opt Out

• Reply STOP to any text message to opt out at any time. We will send one message confirming that you have opted out.
• Opting out applies only to the number you reply to. If we text you from more than one number, such as our office number and the number you use to message your instructor, reply STOP to each one you want to stop.
• If you opt out of messages with your instructor, you will not be able to text them until you opt back in.
• Reply START to the same number to opt back in.
• If you opt out, we will use email or phone calls for important information about your registration and lessons.

5. Help

Reply HELP to any text message for help, or contact us at office@sunsationalswimschool.com or (888) 788-2140.

6. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

7. Privacy

We do not sell your phone number, and no mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. To learn how we use your phone number, see our Privacy Policy.